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Eklingji Limited logoEklingji Ltd

IT Support & Digital Systems Officer

The IT Support & Digital Systems Officer will maintain and improve the technology used to manage students, applications, communications and business operations.

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Location
London / Hybrid
Contract
Permanent, Full-time
Hours
37.5 hours per week
Reports to
Operations Manager / Director

Skilled Worker Sponsorship

Skilled Worker visa sponsorship is available for an eligible candidate.

Depending on the genuine duties of the appointed candidate, the role may potentially align with an eligible IT occupation such as IT user support, IT operations, database/web-content support or another appropriate occupation code.

For a newly sponsored candidate, Eklingji Limited will only assign a Certificate of Sponsorship where the duties and salary genuinely meet the applicable Home Office rules.

Within this advertised range, a sponsored appointment would normally be made at £33,400-£35,600 per annum where the selected occupation code permits that level. If the relevant immigration rule requires a higher salary, the compliant salary requirement will take precedence.

Role Purpose

The IT Support & Digital Systems Officer will maintain and improve the technology used to manage students, applications, communications and business operations.

The role combines end-user IT support, CRM/system administration, website and integration support, data quality, security and light systems-development/automation work.

Key Responsibilities

  • Provide first- and second-line support to employees using company systems.
  • Configure and maintain laptops, accounts, email, collaboration platforms and productivity systems.
  • Administer CRM and student case-management systems.
  • Create appropriate access permissions and user accounts.
  • Implement secure onboarding and offboarding procedures.
  • Troubleshoot system, software, browser, connectivity and application issues.
  • Support website functionality and content-management systems.
  • Develop or maintain small internal applications, scripts, integrations or automations where appropriate.
  • Integrate enquiry forms, CRM workflows and communication tools.
  • Improve application and admissions workflow automation.
  • Support secure document storage.
  • Maintain system documentation and asset registers.
  • Monitor backups and data-recovery procedures.
  • Apply security updates and appropriate endpoint protection.
  • Support multi-factor authentication and account-security measures.
  • Monitor data quality and resolve duplicate or corrupt CRM records.
  • Work with suppliers and external developers where specialist work is required.
  • Help maintain UK GDPR-compliant technical controls.
  • Investigate technology incidents and document corrective action.
  • Train staff in responsible and secure use of company systems.
  • Support management reporting and dashboards.
  • Recommend technology improvements based on operational requirements.

Essential Requirements

  • Qualification or demonstrable experience in information technology, computing or a related area.
  • Experience supporting business users.
  • Understanding of networks, devices, operating systems and cloud productivity tools.
  • CRM or database administration experience.
  • Strong troubleshooting skills.
  • Knowledge of access control, backups and information security.
  • Ability to document technical procedures clearly.

Desirable

  • Web-development knowledge.
  • SQL/database experience.
  • API/integration experience.
  • Microsoft 365 or Google Workspace administration.
  • CRM automation experience.
  • Basic scripting or software-development capability.

Employment at Eklingji

Working hours
Normally 37.5 hours per week. Any additional hours must comply with applicable Working Time Regulations and company policy.
Annual leave
At least the statutory paid annual-leave entitlement applicable to the employee. Company contractual benefits may provide a higher entitlement.
Pay
Salaries shown are gross annual basic salaries. Eklingji Limited will ensure pay does not fall below the applicable National Minimum Wage or National Living Wage.
Right to work
Employment is conditional on the company completing all legally required right-to-work checks.
Visa sponsorship
Sponsorship applies only to roles expressly identified as eligible and only where the employee, occupation, salary and vacancy meet the immigration requirements in force when the Certificate of Sponsorship is assigned.
Immigration advice
Employees must not provide regulated immigration advice or services unless appropriately authorised to do so. Non-authorised staff must refer regulated cases to an authorised adviser.
Data protection
Employees must process student, applicant, employee and partner information securely, confidentially and in accordance with applicable data-protection requirements and company policies.
Ethical student recruitment
Staff must provide accurate and transparent information. Employees must never guarantee admission, scholarships, visa approval, post-study employment or permanent residency.
Conflicts of interest
Commercial commissions or institutional relationships must not override the obligation to recommend suitable education options to students.
Equality, diversity and inclusion
Recruitment, development, remuneration and employment decisions will be based on legitimate role requirements and merit. Reasonable adjustments will be considered for candidates and employees with disabilities.
Safeguarding
Any safeguarding concern involving a student or vulnerable person must be escalated promptly under company procedures.
Confidentiality
Student records, institutional agreements, commercial terms, employee information and company systems must be treated as confidential.
Performance
Employees may have role-specific performance targets, but targets must not encourage unethical recruitment, inaccurate advice or inappropriate pressure on prospective students.
Changes to duties
As Eklingji Limited develops, reasonable related responsibilities may be added to a role following appropriate consultation.

Equal opportunities

Eklingji Limited welcomes applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Where appropriate, reasonable adjustments will be made throughout the recruitment process and employment.

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