Role Purpose
The Admissions Liaison Officer will act as the operational link between prospective students, Eklingji advisers and partner education institutions.
The role is responsible for moving applications efficiently from preparation through submission, offer, acceptance and enrolment while ensuring that documentation is accurate and deadlines are met.
Key Responsibilities
- Review student application files for completeness and accuracy.
- Coordinate applications to universities, colleges and other education providers.
- Liaise professionally with institutional admissions teams regarding applications, offers and outstanding requirements.
- Track conditional and unconditional offers.
- Coordinate reference letters, transcripts, English-language results, personal statements and other required documentation.
- Monitor application portals and update internal CRM records promptly.
- Inform students and advisers of application developments and outstanding actions.
- Coordinate offer acceptance, deposit and enrolment documentation.
- Maintain intake and institutional deadline calendars.
- Assist with scholarship and bursary applications.
- Check that information submitted by students is consistent and credible.
- Identify potentially fraudulent, altered or inconsistent documents and escalate appropriately.
- Maintain accurate records of communications with students and institutions.
- Provide management with admissions pipeline reports.
- Support university visits, webinars, offer-holder events and admissions briefings.
- Work closely with Student Advisers and Education Consultants to ensure students receive consistent information.
- Provide factual administrative information concerning visa-document requirements while referring regulated immigration advice to authorised personnel.
Key Performance Measures
Application completeness, turnaround time, offer rates, missed-deadline rate, institution response management, CRM accuracy and student satisfaction.
Essential Requirements
- Degree or relevant professional experience.
- Strong administrative and document-management skills.
- Excellent written English.
- Ability to manage numerous active applications simultaneously.
- High attention to detail.
- Professional communication skills.
- Competence with CRM systems, Microsoft 365/Google Workspace and online application portals.
Desirable
Previous employment in university admissions, international recruitment, student services or an education consultancy.